How do I Manage my Prescription(s)?
General Processing Step Questions
- I didn't place an order. Why is it being processed or shipped?
- What would cause my prescription to be delayed?
- Why do I have to confirm delivery of my prescription on the MyPhil account?
- Do you require an email address?
- Can I follow tracking?
- Do I need to be home for delivery?
Cost, Payments and Refunds
- Why do I have pending charges?
- What does the payment show up as on my bank or credit card statement?
- How do I update my payment information?
- How do I get my receipt?
- Can I get a refund?
- How much does PhilRx cost?
Insurance Information
- What is a "DAW" code?
- How do I add or update my insurance information?
- What's the difference between Commercial and Government Sponsored plans?
- What is a deductible?
- Do you accept Government Sponsored insurance?
- Why can't coupons be used with Government Sponsored plans?
General Phil Information
- What are your Customer Service hours?
- Does PhilRx have a mobile app?
- How can my doctor send my prescription to PhilRx?
- What is PhilRx?
- Is PhilRx a pharmacy?
- Do I need a prescription?