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  1. Phil Help
  2. General Phil and Insurance Questions

General Phil and Insurance Questions

  • What is a "DAW" code?
  • How do auto-refills work?
  • How does Phil match me with a partner pharmacy?
  • What is Phil?
  • Is Phil a pharmacy?
  • Why can't coupons be used with Government Sponsored plans?
  • Why am I getting a 30 day supply instead of a 90 day?
  • My Doctor sent my prescription to Phil, what happens next?
  • Why did my Doctor send my prescription to Phil?
  • What is a Prior Authorization?
  • What is an appeal?
  • What is a formulary exception?
  • Why is my prescription showing up as "Refill Not Due"?
  • Is my information secure?
  • How does Phil communicate important updates?
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